Your Privacy Matters
Privacy & Cookie Policy
We're committed to protecting your privacy and being transparent about how we use your data.
Effective Date: 10/29/2025
Last Updated: 10/29/2025
Quick Summary
We Never Sell Data
Your information is never sold to third parties
Secure Processing
All payments handled securely through Square
Your Control
Request access, updates, or deletion anytime
Information We Collect
- Contact Information: Name, email address, phone number for service scheduling
- Service Details: RV make, model, service requests, and appointment preferences
- Payment Information: Securely processed through Square (we never store card details)
- Communication Records: Service history and correspondence for quality assurance
- Usage Data: Website analytics to improve our online services (via cookies)
How We Use Your Data
- Schedule and manage your RV repair appointments
- Provide accurate service estimates and invoices
- Send appointment reminders and service updates
- Improve our services based on customer feedback
- Comply with legal obligations and protect our rights
Cookie Policy
- Essential Cookies: Required for website functionality and security
- Analytics Cookies: Help us understand how visitors use our site (Google Analytics)
- Preference Cookies: Remember your settings and choices
- Marketing Cookies: Currently not used, but may be implemented for targeted content
- You can manage cookie preferences through your browser settings
Data Protection & Security
- SSL encryption for all data transmission
- Secure payment processing through Square
- Limited access to personal information (need-to-know basis)
- Regular security audits and updates
- No selling or unauthorized sharing of your personal data
Your Rights
- Access: Request a copy of your personal data we hold
- Correction: Update or correct inaccurate information
- Deletion: Request removal of your personal data
- Portability: Receive your data in a portable format
- Opt-out: Unsubscribe from marketing communications anytime
Third-Party Services
- Square: Secure payment processing
- Hostinger/Plesk: Website hosting and server management
- Google Analytics: Website usage analytics
- Mapbox: Interactive route mapping (coming soon)
- Each third-party service has their own privacy policy
Questions About Your Privacy?
We're here to help. Contact us for any privacy-related questions or to exercise your data rights.
derek@theroamingwrench.com
San Antonio, TX 78264
About Our Cookie Banner
When you first visit our site, you'll see a cookie consent banner. Your preferences are stored locally and respected throughout your visit. You can change your cookie settings at any time through your browser preferences.